Terms and Conditions

Effective Date: July 1, 2026

Welcome to Sublimeu Health & Wellness.

These Terms and Conditions outline the rules and regulations for the use of the Sublimeu Health & Wellness website, located at:

https://www.sublimeu.com

These Terms and Conditions also govern your use of our website, online forms, online scheduling, payment links, patient communication tools, telehealth services, and any services, products, or information offered by Sublimeu Health & Wellness.

By accessing this website, booking an appointment, submitting forms, making a payment, purchasing a service or product, participating in telehealth, or communicating with Sublimeu Health & Wellness, you agree to these Terms and Conditions.

If you do not agree with all of the Terms and Conditions stated on this page, please do not continue to use this website or our services.

Practice Information

Sublimeu Health & Wellness provides medical, psychiatric, functional medicine, wellness, aesthetic, health optimization, laboratory-related, prescription-related, and consultative services.

All services are provided based on individualized clinical assessment, patient history, safety considerations, laboratory findings when applicable, and provider judgment.

Services may include, but are not limited to, psychiatric evaluation, medication management, functional medicine consultation, health optimization, wellness services, laboratory review, prescription management, aesthetic services, and related medical care.

Medical Disclaimer

The information provided on this website is for general educational and informational purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment.

Viewing this website, submitting an inquiry, sending a message, requesting information, or reading website content does not create a provider-patient relationship.

A provider-patient relationship is only established after the patient completes the required intake process, provides consent to care, is accepted as a patient, and completes an appropriate clinical visit with a licensed provider.

No Emergency Services

Sublimeu Health & Wellness does not provide emergency medical or psychiatric services.

Do not use this website, email, text message, online forms, voicemail, or portal messaging for emergencies.

If you are experiencing chest pain, difficulty breathing, severe allergic reaction, severe medication reaction, suicidal thoughts, thoughts of harming others, severe psychiatric symptoms, or any medical or psychiatric emergency, call 911 or go to the nearest emergency room.

Eligibility for Services

Patients must provide accurate and complete personal, medical, and payment information before receiving services.

Some services may require the patient to be at least 18 years old. If services are provided to a minor, a parent or legal guardian must provide consent and participate as required by law, clinical standards, and provider judgment.

Sublimeu Health & Wellness reserves the right to refuse, pause, or discontinue services if a patient is not clinically appropriate, if the requested service is outside the scope of the practice, if required information is missing, or if the provider determines that another level of care is needed.

No Guarantee of Results

Medical, psychiatric, wellness, functional medicine, aesthetic, weight management, hormone-related, and health optimization outcomes vary from person to person.

Sublimeu Health & Wellness does not guarantee specific results, symptom improvement, weight loss, aesthetic outcome, medication response, treatment success, diagnosis, prescription approval, lab outcome, or timeline of improvement.

Results may depend on many factors, including but not limited to age, medical history, genetics, metabolism, hormones, nutrition, activity level, medication adherence, lifestyle, sleep, stress, underlying medical conditions, laboratory findings, follow-up compliance, and patient adherence to the recommended treatment plan.

Clinical Judgment and Treatment Decisions

All clinical recommendations, prescriptions, treatments, labs, referrals, and follow-up plans are based on provider judgment, patient history, clinical appropriateness, safety, applicable standards of care, and available information.

Submitting forms, requesting a medication, requesting a refill, purchasing a service, or completing a consultation does not guarantee that a prescription, treatment, injection, procedure, lab order, referral, medical clearance, diagnosis, or specific recommendation will be provided.

The provider may deny, modify, pause, or discontinue a requested service, prescription, or treatment plan if it is determined to be unsafe, inappropriate, contraindicated, outside the scope of the practice, or not in the best interest of the patient.

Appointments, Cancellations, and No-Shows

Patients are responsible for attending scheduled appointments on time and completing all required forms, consents, labs, and documentation before the appointment.

Late cancellations, missed appointments, failure to complete required forms, failure to complete labs, or failure to provide required medical information may result in cancellation fees, loss of deposit, loss of prepaid credit, or inability to proceed with care.

Appointment policies, cancellation policies, no-show fees, and late-arrival policies may be updated at any time and may be posted separately on the website, booking platform, or patient forms.

Payments and Financial Responsibility

Payment may be required at the time of booking, consultation, service, product purchase, or before treatment is provided.

Patients are responsible for all fees, including but not limited to consultation fees, follow-up fees, medication management fees, lab review fees, administrative fees, form fees, refill request fees, treatment fees, product fees, laboratory fees, shipping fees, late cancellation fees, no-show fees, and outstanding balances.

Fees are charged for professional time, clinical review, assessment, documentation, medical decision-making, treatment planning, and appointment time reserved, regardless of whether a prescription, treatment, lab order, referral, clearance, diagnosis, or specific outcome is provided.

Returns, Refunds, and Service Policy

All sales are final and non-refundable except where otherwise required by applicable law.

By booking an appointment, purchasing a service, submitting payment, paying a deposit, purchasing a product, or participating in care, the patient agrees to the Sublimeu Health & Wellness Returns, Refunds, and Service Policy.

Patients should review the Returns, Refunds, and Service Policy before completing any payment, booking, or purchase.

Insurance and Reimbursement

Sublimeu Health & Wellness does not guarantee insurance coverage, reimbursement, payment, prior authorization approval, medication coverage, laboratory coverage, pharmacy coverage, or payment from any insurance company, employer, health plan, pharmacy benefit manager, or third-party payer.

Patients are responsible for understanding their own insurance benefits, out-of-pocket costs, medication coverage, laboratory coverage, and financial responsibility.

If a patient chooses not to use insurance or if a service is not covered by insurance, the patient remains responsible for all self-pay fees.

Good Faith Estimate Notice

Uninsured and self-pay patients have the right to receive a Good Faith Estimate explaining the expected cost of scheduled healthcare services.

A Good Faith Estimate is only an estimate and is not a guarantee of final charges. Actual charges may differ if additional services, labs, treatments, prescriptions, follow-ups, or clinical needs arise.

Patients may request a Good Faith Estimate before scheduling or receiving services.

Laboratory Services

Laboratory testing may be recommended or required based on the patient’s medical history, symptoms, medications, treatment plan, or safety needs.

Laboratory fees may be separate from consultation fees unless specifically stated in writing.

Lab results may affect treatment eligibility, prescription decisions, medication dosing, follow-up frequency, and clinical recommendations.

Sublimeu Health & Wellness is not responsible for delays, canceled tests, specimen issues, laboratory processing times, third-party lab billing, insurance denial, or laboratory policies outside of the practice’s control.

Medications, Prescriptions, and Refills

Prescriptions are issued only when clinically appropriate and safe.

Prescription requests, refill requests, or medication changes may require an appointment, updated medical history, lab monitoring, review of outside records, or additional clinical assessment.

Sublimeu Health & Wellness does not guarantee medication availability, pharmacy fulfillment, insurance approval, prior authorization approval, medication pricing, manufacturer supply, or pharmacy processing time.

Patients are responsible for taking medications as prescribed and notifying the provider of side effects, allergic reactions, medication changes, pregnancy, new diagnoses, new labs, hospitalizations, or changes in health status.

Compounded Medications, Supplements, and Medical Products

Compounded medications, supplements, injections, hormones, peptides, skincare products, wellness products, and customized medical products may have specific storage, handling, expiration, and use instructions.

Patients are responsible for following all medication, product, storage, injection, and safety instructions.

Due to health, safety, hygiene, storage, and regulatory reasons, these items may not be returnable or refundable once purchased, prescribed, prepared, dispensed, shipped, opened, picked up, or released to the patient.

Telehealth Services

Sublimeu Health & Wellness may offer telehealth services when clinically appropriate.

By participating in telehealth, the patient consents to receiving care through electronic communication platforms and understands that telehealth may have limitations compared to in-person care.

The provider may recommend in-person evaluation, urgent care, emergency care, laboratory testing, or referral to another provider when clinically appropriate.

Patients are responsible for being located in a private and safe environment during telehealth visits and for providing their accurate physical location at the time of service.

Sublimeu Health & Wellness does not guarantee that every condition, concern, medication request, or treatment request can be managed through telehealth.

Website, Email, Text, and Portal Communication

Website messages, email, text messages, portal messages, voicemail, and online forms may not be reviewed immediately and should not be used for emergencies or urgent medical concerns.

Patients should not submit urgent medical concerns, psychiatric emergencies, severe medication reactions, suicidal thoughts, thoughts of harming others, chest pain, difficulty breathing, or severe allergic reactions through the website, email, text, voicemail, or portal messaging.

Electronic communication may have privacy and security risks. Patients should avoid sending sensitive information through unsecured channels unless they understand and accept those risks.

Sublimeu Health & Wellness may use electronic communication for scheduling, reminders, forms, billing, education, and administrative updates.

SMS/Text Messaging

By providing a phone number, patients may receive appointment reminders, scheduling messages, administrative updates, billing reminders, or other practice-related communications.

Standard message and data rates may apply.

Patients may request to stop non-essential text communication by contacting the office. Some communications may still be required for care coordination, billing, or legal purposes.

Text messaging should not be used for emergencies or urgent clinical concerns.

Patient Portal

If Sublimeu Health & Wellness provides access to a patient portal, patients are responsible for keeping login information private and secure.

Patients should not share portal access with unauthorized individuals.

Portal communication may be used for non-urgent communication, forms, records, billing, appointment information, and clinical updates when appropriate.

Portal messages may be reviewed during business hours and may not be answered immediately.

Privacy and Notice of Privacy Practices

Sublimeu Health & Wellness is committed to protecting patient privacy and health information.

Patients will be provided access to the practice’s Notice of Privacy Practices, which explains how protected health information may be used and disclosed, as well as patient rights regarding their health information.

These Terms and Conditions do not replace the Notice of Privacy Practices.

Website Privacy

Use of this website may involve collection of certain information, such as contact forms, appointment requests, inquiry submissions, cookies, analytics, or technical website data.

Website privacy practices may be explained in a separate Privacy Policy. Patients should review the Privacy Policy and Notice of Privacy Practices for more information.

Cookies

The Sublimeu Health & Wellness website may use cookies to help personalize and improve your online experience.

A cookie is a small text file that may be placed on your device by a web server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies may be uniquely assigned to you and can only be read by a web server in the domain that issued the cookie.

We may use cookies to collect, store, and track information for website operation, security, analytics, statistical purposes, user experience, and marketing purposes.

Some cookies are required for the website to function properly and do not require separate consent because they are necessary for website operation. Optional cookies may be accepted or declined where applicable.

By using this website, you acknowledge that required cookies may be used. If you accept optional cookies, you also acknowledge that third-party cookies may be used through third-party services integrated into the website, such as scheduling platforms, payment platforms, video display tools, analytics tools, or other third-party website features.

You may be able to control cookies through your browser settings. Disabling cookies may affect website functionality.

Patient Responsibilities

Patients are responsible for providing accurate and complete medical history, medication lists, allergies, surgical history, health updates, lab results, pharmacy information, payment information, and outside records when requested.

Patients are responsible for following treatment instructions, medication instructions, storage instructions, lab monitoring requirements, follow-up recommendations, and safety guidance.

Patients are responsible for notifying Sublimeu Health & Wellness of side effects, allergic reactions, new diagnoses, pregnancy, medication changes, hospitalizations, changes in health status, or concerns related to treatment.

Failure to provide accurate information, follow medical advice, complete required monitoring, or attend follow-up appointments may affect treatment safety, outcomes, and eligibility for continued care.

User Conduct

Patients and website users agree not to misuse the website, online forms, booking system, payment system, patient portal, or communication tools.

Users may not submit false information, impersonate another person, attempt unauthorized access, interfere with website function, upload harmful content, harass staff, abuse communication systems, or use the website for unlawful purposes.

Sublimeu Health & Wellness reserves the right to restrict access to website tools, online scheduling, communication platforms, or non-emergency services if misuse occurs.

Respectful Communication

Sublimeu Health & Wellness is committed to maintaining a respectful and safe environment for patients, staff, and providers.

Abusive, threatening, discriminatory, harassing, or inappropriate behavior toward staff, providers, or other patients may result in dismissal from the practice, cancellation of appointments, restriction of communication methods, or refusal of non-emergency services.

Comments, Reviews, and User-Submitted Content

Parts of this website or linked platforms may allow users to post comments, reviews, testimonials, feedback, or other content.

Sublimeu Health & Wellness does not guarantee that all comments, reviews, or user-submitted content are reviewed, edited, or monitored before being posted.

Comments, reviews, and user-submitted content reflect the views and opinions of the person who posts them and do not necessarily reflect the views, opinions, or clinical position of Sublimeu Health & Wellness, its providers, staff, agents, or affiliates.

To the extent permitted by applicable law, Sublimeu Health & Wellness shall not be liable for comments, reviews, or user-submitted content, or for any liability, damages, or expenses caused by the use, posting, or appearance of such content.

Sublimeu Health & Wellness reserves the right to monitor, edit, refuse, or remove any comments, reviews, or user-submitted content that may be considered inappropriate, offensive, misleading, defamatory, unlawful, promotional, spam, a privacy violation, or in breach of these Terms and Conditions.

By posting comments, reviews, testimonials, feedback, or other content, you represent and warrant that:

You have the right to post the content and have all necessary permissions to do so.

The content does not violate any copyright, trademark, privacy right, or other intellectual property right of any third party.

The content does not contain defamatory, libelous, offensive, indecent, misleading, unlawful, or privacy-invading material.

The content will not be used to solicit or promote business, commercial activity, unlawful activity, or spam.

You grant Sublimeu Health & Wellness a non-exclusive license to use, reproduce, edit, publish, and display your submitted content in any form, format, or media, where permitted by law and applicable privacy requirements.

Patients should not post private medical information, protected health information, urgent medical concerns, or emergency concerns in comments, reviews, or public website areas.

Testimonials and Results

Any testimonials, reviews, photographs, examples, or patient experiences shared on this website or related platforms are for informational purposes only.

They do not guarantee that another patient will experience the same or similar results.

Medical, psychiatric, aesthetic, wellness, functional medicine, and health optimization outcomes vary from person to person.

Intellectual Property and License

Unless otherwise stated, Sublimeu Health & Wellness and/or its licensors own the intellectual property rights for all material on this website.

All intellectual property rights are reserved.

You may access content from this website for your own personal, non-commercial use, subject to the restrictions set in these Terms and Conditions.

You must not:

Copy or republish material from this website without permission.

Sell, rent, or sublicense material from this website.

Reproduce, duplicate, or copy material from this website for commercial use.

Redistribute content from this website without written permission.

Use Sublimeu Health & Wellness logos, branding, images, forms, materials, website content, or other artwork without written permission or a trademark license agreement.

Hyperlinking to Our Website

The following organizations may link to our website without prior written approval:

Government agencies.

Search engines.

News organizations.

Online directory distributors that link to our website in the same manner as they hyperlink to other listed businesses.

Accredited businesses, except soliciting nonprofit organizations, charity shopping malls, and charity fundraising groups, which may not hyperlink to our website without approval.

These organizations may link to our homepage, publications, or other website information as long as the link:

Is not deceptive.

Does not falsely imply sponsorship, endorsement, or approval by Sublimeu Health & Wellness.

Fits within the context of the linking party’s website.

We may consider and approve link requests from other organizations, including:

Commonly known consumer or business information sources.

Community websites.

Associations or nonprofit groups.

Online directory distributors.

Internet portals.

Accounting, law, and consulting firms.

Educational institutions and trade associations.

We may approve link requests if we determine that:

The link would not make Sublimeu Health & Wellness appear unfavorable.

The organization does not have negative records with us.

The visibility benefit of the hyperlink is appropriate.

The link is in the context of general resource information.

Approved organizations may hyperlink to our website by using:

Our business name.

The website URL being linked to.

Another accurate description of our website that makes sense within the context and format of the linking party’s site.

No use of the Sublimeu Health & Wellness logo, branding, or artwork is permitted for linking without written permission or a trademark license agreement.

Content Liability for Linked Websites

We are not responsible for any content that appears on websites that link to our website.

You agree to protect and defend Sublimeu Health & Wellness against claims arising from content posted on your website that links to our website.

No link to our website should appear on any website that may be interpreted as libelous, obscene, criminal, misleading, offensive, or that infringes, violates, or advocates violation of any third-party rights.

Reservation of Rights

Sublimeu Health & Wellness reserves the right to request that you remove any link or all links to our website.

Upon request, you agree to immediately remove links to our website.

We also reserve the right to amend these Terms and Conditions and our linking policy at any time.

By continuously linking to our website, you agree to be bound by and follow these linking Terms and Conditions.

Removal of Links from Our Website

If you find any link on our website that is offensive, inaccurate, broken, inappropriate, or concerning for any reason, you may contact us and inform us.

We will consider requests to remove links, but we are not obligated to remove any link or respond directly.

Third-Party Links and Services

This website may contain links to third-party websites, payment platforms, booking platforms, pharmacies, laboratories, patient portals, telehealth platforms, video tools, analytics tools, or other outside services.

Sublimeu Health & Wellness is not responsible for the content, privacy practices, terms, fees, delays, errors, availability, security, or policies of third-party websites or services.

Use of third-party services may be subject to separate terms and privacy policies.

Website Availability and Accuracy

Sublimeu Health & Wellness makes reasonable efforts to keep website information accurate and updated. However, website content may contain errors, omissions, outdated information, or service changes.

We do not guarantee that the information on this website is complete, accurate, current, or error-free.

Services, pricing, availability, promotions, policies, and clinical offerings may change at any time without notice.

We do not guarantee that the website will remain available, uninterrupted, secure, or free from errors.

Disclaimer of Warranties

To the maximum extent permitted by applicable law, Sublimeu Health & Wellness excludes all representations, warranties, and conditions relating to this website and the use of this website.

The website and its content are provided for general informational purposes. We do not guarantee that website information is accurate, complete, current, or suitable for any particular purpose.

Nothing in this disclaimer will:

Limit or exclude liability for death or personal injury where such limitation is not permitted by law.

Limit or exclude liability for fraud or fraudulent misrepresentation.

Limit any liability in a way that is not permitted under applicable law.

Exclude any liability that may not be excluded under applicable law.

The limitations and exclusions of liability in this section and elsewhere in these Terms and Conditions apply to all liabilities arising under these Terms and Conditions, including liabilities arising in contract, tort, negligence, statutory duty, or otherwise, to the fullest extent permitted by law.

Limitation of Liability

To the fullest extent permitted by applicable law, Sublimeu Health & Wellness is not liable for damages arising from use of this website, inability to access the website, reliance on website information, third-party links, electronic communication delays, scheduling errors, payment platform issues, pharmacy delays, laboratory delays, shipping delays, or services outside the practice’s control.

As long as the website and the information on the website are provided free of charge, we will not be liable for any loss or damage of any nature to the fullest extent permitted by law.

Nothing in these Terms and Conditions is intended to limit rights that cannot be waived under applicable law.

Indemnification

By using this website or services, you agree to be responsible for your own misuse of the website, submission of false information, violation of these Terms and Conditions, violation of applicable law, or infringement of any third-party rights.

Termination or Restriction of Access

Sublimeu Health & Wellness may restrict or terminate access to website features, online scheduling, patient communication tools, or non-emergency services if a user violates these Terms and Conditions, submits false information, misuses communication tools, has unpaid balances, behaves inappropriately, or creates safety concerns.

Changes to These Terms and Conditions

Sublimeu Health & Wellness reserves the right to update, modify, or replace these Terms and Conditions at any time.

The version posted on the website at the time of website use, booking, purchase, payment, or service will apply.

Continued use of the website or services after changes are posted means that you accept the updated Terms and Conditions.

Governing Law

These Terms and Conditions are governed by the laws of the Commonwealth of Massachusetts, except where federal law applies.

Severability

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining sections will continue to apply to the fullest extent permitted by law.

Contact Us

For questions regarding these Terms and Conditions, please contact Sublimeu Health & Wellness by email:

info@sublimeu.com